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Jubry
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Unable to get the 12 months 365 office which should of come with the laptop

HP Recommended
HP Stream Laptop 11-ak0xxx30
Microsoft Windows 10 in S Mode

I have just got a HP Stream and having issues with the 365 office bundle which came with the machine.  All i get is my office expired in 2017. Any help on how to access the 12 months 365 office, i

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hio@spencenvickiea, Welcome to the HP Support Community!

 

I understand that you need help with Microsoft 360.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

 https://support.hp.com/in-en/document/c04867233

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, T

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Jubry
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Still not able to activate, it says you have office and to activate then to keep trying again. Frustrating as microsoft are not useful saying I need to buy another subscription even though I have 12 months with new laptop...I really need some help 

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Jubry,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a  software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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