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Tutor
Posts: 12
Member Since: ‎02-02-2015
Message 1 of 9 (131 Views)

Unable to install Cyberlink PowerDirector Software

[ Edited ]
Product Name: Pavilion 15 P045tx
Operating System: Microsoft Windows 10 (64-bit)

Downloaded Cyberlink PowerDirector Software from driver's website, when installing it shows error "This is not a valid hp drive, setup will now abort"

 SOFTWARE VERSION:  12.0.4.4301B

Plz, help me to install this software...Thanks in advance

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Provost
Posts: 62,536
Member Since: ‎01-29-2009
Message 2 of 9 (113 Views)

Re: Unable to install Cyberlink PowerDirector Software

Hi,

 

Please try

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71924.exe

 

which is newer version  14.0.1.5418B Rev.A for your machine.

 

Regards.

BH
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Distinguished Professor
Posts: 2,328
Member Since: ‎09-19-2016
Message 3 of 9 (110 Views)

Re: Unable to install Cyberlink PowerDirector Software

[ Edited ]

Hi,

 

D

o you have any external devices attached to the PC? Is the windows 10 a clean install or upgrade? 

Hope it helps,

David

Tutor
Posts: 12
Member Since: ‎02-02-2015
Message 4 of 9 (96 Views)

Re: Unable to install Cyberlink PowerDirector Software

No external devices were attached and I performed clean windows installation.

Tutor
Posts: 12
Member Since: ‎02-02-2015
Message 5 of 9 (95 Views)

Re: Unable to install Cyberlink PowerDirector Software

Okay, will try downloading by your link.

Tutor
Posts: 12
Member Since: ‎02-02-2015
Message 6 of 9 (88 Views)

Re: Unable to install Cyberlink PowerDirector Software

The link you provided me is of "SOFWARE MEDIA PLAYER" which I already installed. I am asking for "powerDirector Sofware". Please try to help me.Thanks!

Distinguished Professor
Posts: 2,328
Member Since: ‎09-19-2016
Message 7 of 9 (86 Views)

Re: Unable to install Cyberlink PowerDirector Software

Hi,

I do not believe you can install the Cyberlink program on a clean install of windows 10 as it searches for files already installed on the computer. The only way seems to be to upgrade the original OS which came with PC up to Windows 10 and then install the upgrade for the program (which provides support for Windows 10).

I have found a workaround which seems to work, however you would still need to perform a factory reset to the original OS to get the needed folders. i believe it is the only way to do it even though I do not know if it is worth it.

Take a look at this thread:

 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/cyberlink-powerdirector-not-inst...

 

Hope it helps,

David

Tutor
Posts: 12
Member Since: ‎02-02-2015
Message 8 of 9 (81 Views)

Re: Unable to install Cyberlink PowerDirector Software

LOL, I need to downgrade to win 8.1?? I would rather not install it....What if I say you this is the only OS that came with it..Isn't there any other workaround available???

Distinguished Professor
Posts: 2,328
Member Since: ‎09-19-2016
Message 9 of 9 (76 Views)

Re: Unable to install Cyberlink PowerDirector Software

Yes that is what I think as well. Performing downgrade and then upgrade does not seem worth it. However it seems the only way it is going to work.

It is not the only OS it came with, however it was factory installed on your PC and when you try to install the upgrade to windows 10 it looks for the older files on the PC.

 

I guess you could try a free alternative to that program:

 

http://alternativeto.net/software/cyberlink-powerdirector/

 

 

Hope it helps,

David

 

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