Unable to power on in Argentina

[Adamskas]

Bought a laptop in California for a friend in Argentina . She now is unable to power on and the light that glow when plugged in does not work. It is under warranty, but customer service in Argentina is saying they can't help her. Can someone at HP contact me to if there is a way to help her?

[A_Gayathri]

Hi @Adamskas,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.