User Access Control is blocking my computer

[Vivi12]

Hello,

I keep getting the message from user account control "This app has been blocked for your protection" when I try to access any settings or when try to open my new camera software. The message goes on to say that "An administrator has blocked you from access this app. For more information contact the administrator." I'm unable to use the computer for anything other than the Internet and am not able to save anything. On a regular basis everything disappears and goes back to factory settings. Also the User Account Control says please enter admin user name and password but I can't do it, the only option available is no.

I am unable to take a screen short of the message.

Please can you help me as I'm very disappointed.

Thank you.

[mdklassen]

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@Vivi12 wrote:

1. I keep getting the message from user account control "This app has been blocked for your protection" when I try to access any settings or when try to open my new camera software. The message goes on to say that "An administrator has blocked you from access this app. For more information contact the administrator."

2. I'm unable to use the computer for anything other than the Internet and am not able to save anything.

3. On a regular basis everything disappears and goes back to factory settings.

4. Also the User Account Control says please enter admin user name and password but I can't do it, the only option available is no.

5. I am unable to take a screen short of the message.

6. Please can you help me as I'm very disappointed.

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6. You have come to the correct place to get help. How "new" is your computer? A brand-new computer comes with a warranty from HP, and you can contact them, to get help, if this forum cannot help.

5. I presume that you mean that you are not being allowed to open the Windows Snipping Tool. Correct?

Can you use your smart-phone to take a picture -- not that you will need to -- keep reading.

4. If this is your computer, and you did the initial configuration of Windows, the first time that you powered-on the computer, you should be the Administrator, unless you created an additional account, and made that account a "standard" user, not an "administrative" account.

3. By a "regular basis", do you mean that you regularly log-off, or shutdown the computer, such that you have to restart the computer, and log-in, again, only to discover that "reset" ?

2. This is a "file/folder permissions" issue -- Windows is denying you the "usual" read/write access to your "Documents" folder.

1. OK. Now, it is time for the "nitty-gritty". What I think is happening is that when you login, Windows is unable to load your "profile" settings, which leads to all your symptoms. This could a "fuddle-duddle" within the Windows software, or it could be a hardware problem of not being able to read that "profile" from your disk-drive.  If that "profile" cannot be read, you get a "temporary profile", that vanishes when you logoff/shutdown.  The next login gives you a brand-new "temporary profile".

So, what to do?

1. Power-off your computer. Power-on your computer, and immediately press ESC, to see a menu.

Read the menu, and press the indicated key to launch the HP Hardware Diagnostics.

Run the "short" (a few minutes) test of the RAM.

Run the "short" and "long" tests of the disk-drive.

2. If no problems, then power-off your computer. Power-on your computer, and immediately press ESC, to see a menu.

Read the menu, and press the indicated key to start a complete "System Recovery" -- to reinstall Windows from "scratch".

3. Still got a problem?

Scroll-down on this page, to see the "Contact HP" hyperlink, and click it, to get HP Support to assist you.

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