cancel
Showing results for 
Search instead for 
Did you mean: 
GregM_Denver
New member
1 0 0 0
Message 1 of 3
2,103
Flag Post
HP Recommended

Using HP ZBook 14 Fingerprint Reader with Windows 10

HP ZBook 14
Microsoft Windows 10 (64-bit)

Since upgrading to Windows 10, I have not been able to use the fingerprint reader on my HP ZBook 14.

 

In the Windows documentation, it says this should be through Windows Hello, however in Windows settings I get the message that Windows Hello is not available on this device.

 

Is there a driver or patch available to enable the fingerprint reader on Windows 10?

 

Thanks

2 REPLIES 2
Level 20
Level 20
110,346 100,523 15,699 24,136
Message 2 of 3
2,077
Flag Post
HP Recommended

Using HP ZBook 14 Fingerprint Reader with Windows 10

Hi:

 

Check your specific ZBook's support page, select the W10 operating system, and install the HP Client Security Manager software found under the Security section of the driver page.

Reply
0 Kudos
oriel61
New member
1 1 0 0
Message 3 of 3
1,246
Flag Post
HP Recommended

Using HP ZBook 14 Fingerprint Reader with Windows 10

I followed your instructions and installed the required software. Fingerprint scanner setup is still not available in sign-in options.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation