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‎05-05-2020 01:53 AM

HP Recommended
Product: Pavillion 15-cw1507sa
Operating System: Microsoft Windows 10 (64-bit)

We currently have a Pavillion 15-cw1507sa laptop which is running Windows 10 home 64bit OS, with an AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10GHz processor. There is 8GB RAM (5.92GB usable).

Currently we are running Zoom for meetings with a Host Licence of which when we try to put a Virtual Background up on Zoom it will not display it. Have used the same programme on iPad, and can place a virtual background with no problems. Can anybody answer the question as to why when using this brand new laptop and using Zoom it will not allow us to put a virtual background in the programme.

We would appreciate any help with this, Zoom support are not giving any assistance.

3 people had the same question
1 REPLY 1

‎05-12-2020 04:02 PM

HP Recommended

@Ray1702 Welcome to HP Community!

 

I understand that the virtual background is not working.

 

Please refer to the below link to troubleshoot the issue.

 

https://www.techrepublic.com/article/how-to-turn-on-virtual-backgrounds-in-zoom/

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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