Showing results for 
Search instead for 
Did you mean: 
Level 1
8 3 0 0
Message 1 of 1
Flag Post

Verification that my new laptop is new or used earlier

HP Recommended
Hp 15s-du3038tu
Microsoft Windows 10 (64-bit)

I have bought a new laptop on 23rd January 2021. When the laptop arrived the outer seal was already opened but inner seal was there (laptop was sealed but not box was). Everything works fine and looks new. 

But when I generated battery report from command in windows 10 it shows


Full charge capacity to 37050mWh

Design capacity as 4104mWh

Also battery health report shows report of date 24-12-2020 too and of 23-01-2021.


Battery health : 90.3% (using software batteryinfoview)


Also when I opened temp folder files are there of date 24-12-2020


So my ques- 

1. Is my laptop brand new or used?

2. Are these files in temporary folder are there by HP service during its setup?

3. Should I replace it or it is ok to keep this unit?




Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation