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‎04-27-2022 02:34 PM - edited ‎04-27-2022 02:39 PM

HP Recommended

Thank you for the suggestion, but I'm quite weary of doing this as I've already ran a couple battery checks using HP's own software and they showed that the battery was functioning normally and that there were no issues. I've also just done some quick Google searches and the battery for this specific model isn't sold online, I can't find it on any battery vendor websites.

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‎04-27-2022 02:43 PM

HP Recommended

Okay then at this point you can request a refund then. No problem there.

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‎04-27-2022 03:24 PM

HP Recommended

Great. Thank you very much for your assistance, I've packed it back away and will be requesting a refund shortly.

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