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Warranty Information

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Why does HP Support Assistant software show "unknown" under warranty information.

It correctly shows my product number and serial number. Clicking on the warranty button does show the correct purchase date, but it has nothing else.

Yes, I went to  HP Customer Support - Product Warranty Results - I found all the correct warranty information there. I suppose that makes it all okay - however, it still shows that HP Support Assistant simply sucks - how to fix it?


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@JPKowal Welcome to HP Community!


I understand that on the HP support assistance product warranty information shows unknown.


What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 


Please uninstall the HP support assistance and reinstall and check.


Please refer to the below link to more troubleshoot the issue.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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