Warranty and touchpad issue

[KS67]

I bought my HP Spectre x360 on 15/02/2017. When I checked the warranty online, it said "Your product’s warranty expired on February 17, 2017".

How is it possible that the warranty expires in two days? I am also unable to contact technical support because I cannot get past this message.

I have been having touchpad issues; my touchpad appears to not be working, and there is no pointer on the screen.

It's been two months, I didn't expect to have any issues this fast. Please let me know if there is any way you can help.

[kevin-t]

@KS67

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[KS67]

One year on and I am still having the same issue. 

I received a reply from a HP Support adviser on 02/06/2017 who basically told me that they could not help with the issue (through warranty) because I had purchased my laptop from the DSG stores group and would have to go through their Knowhow process.  Would be fine and well, except I purchased the laptop directly from HP. Tired of going back and forth with no real solution.

The clickpad has only gotten worse. Now, the left and right clicks are erratic. 

Starting to think purchasing this laptop was a mistake. The product and lack of support from HP is despicable.

[sandytechy20]

@KS67

Welcome to HP forums I see that you are getting touchpad issue and you had contacted HP support for the same issue.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.