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Top Student
Posts: 6
Member Since: ‎12-25-2013
Message 1 of 6 (408 Views)

Webcam Not Working

My HP 101webcam doesn't work when I'm using skpe. it keeps trying to uprgarde and when Skype updates the webcam won't work.  I've gone to tools and save the HP101 webcam but still no joy.

 

How can I fix the problem.

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Member Since: ‎09-03-2013
Message 2 of 6 (326 Views)

Re: Webcam Not Working

Hi JoanneR,

 

Welcome to the HP Community! I see you are having some web cam problems. I will be happy to help. Are you able to use the web cam with another program? What is your operating system?

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

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Thank you,

BHK6


I work on behalf of HP
Top Student
Posts: 6
Member Since: ‎12-25-2013
Message 3 of 6 (295 Views)

Re: Webcam Not Working

I am running Windows 7 operating system

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Message 4 of 6 (221 Views)

Re: Webcam Not Working

[ Edited ]

Hi JoanneR,

 

This is a built in web cam correct? What is your product number? What about other programs? Is Skype the only program you are having problems with?

 

Find your product number on a notebook:

 

http://support.hp.com/us-en/document/c00033108

 

Thank you,

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Top Student
Posts: 6
Member Since: ‎12-25-2013
Message 5 of 6 (186 Views)

Re: Webcam Not Working

[ Edited ]

Hi

 

yes it's abuilt in web-cam - HP 101 webcam.

product no. A5M45(Hash)ABU  Serial[Personal Information Removed]

 

skype is the only one where I have problems & it seems to happen everytime skype updates.

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Message 6 of 6 (173 Views)

Re: Webcam Not Working

Hi JoanneR,

 

I have found a couple of potential fixes for you. One from the Skype support community and another a Microsoft FixIt Tool to help with Skype and webcam issues. If neither of these work then I suggest that you might want to post your issue on Skype Support forums as this is a Skype issue if it only fails to work in Skype.

 

Fix from Skype Community:

 

http://community.skype.com/t5/Windows-desktop-client/Built-in-webcam-not-working-with-Skype/td-p/787...

 

Microsoft FixIt Tool:

 

http://support.microsoft.com/mats/skype/

 

Skype Support Forums:

 

http://community.skype.com/?category.id=English

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
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