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Webcam suddenly freezes and turns pink

Envy x360
Microsoft Windows 10 (64-bit)

Whenever I turn use my camera, everything will be fine for the first few seconds to minutes then it'll freeze and pink bars start to appear. The video also distorts like some sort of film slip. This has been happening for about a week.


I've already tried updating, uninstalling and re-installing my graphics card to no avail.


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Message 2 of 2
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HP Recommended

Webcam suddenly freezes and turns pink

Hello @AuraLex,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I came across your post about the Webcam, and wanted to help!  I understand that the video distorts for the cam, after using it for a bit.


To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products


Have you installed any updates before the issue started?  Have you tried performing a System Restore, to set the notebook back to its previous working state?  If you are still having trouble, try uninstalling and reinstalling the Webcam, in the Device Manager.  You can also try reviewing the following document.  Please post back with the results: HP Desktop PCs - Webcam is not Working (Windows 10, 😎


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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