Weird chemical smell when I plug the charger

[Clouds16]

The laptop, a 360x with a 15.6-inch display, emits a concerning odor, especially when plugged in. I suspect it's related to the battery, raising worries about potential toxic gases. Urgently needing assistance for laptop repair, I purchased the Pavilion x360 about three years ago, and the problem began approximately yesterday. When attempting to charge, the laptop not only emits a foul odor but also fails to open or charge properly. It seems completely non-functional. Unsure of what to do, I'm curious if HP has a repair center available near Quebec Canada ?

[Elohi_NR]

Hi @Clouds16,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This needs immediate attention. 

However, I would request you follow a few steps to isolate the issue. 

connect the charger step away to a secured distance and try to figure out where the smell is coming from.

Keep me posted.

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