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HP Recommended
HP EliteBook 840 G6
Microsoft Windows 10 (64-bit)

When computer is off docking station (D9Y32AA#ABA) (basically used as a laptop) the display for some programs (specifically Word) change and the functionality is gone (see attachments).Word_pic 4.PNGOutlook_pic 1.pngWord_pic 1.PNGWord_pic 2.PNGWord_pic 3.PNG

Has anyone faced similar problem?

Version of display driver: Intel UHD Graphics 620, (26.20.100.7324)

1 REPLY 1
HP Recommended

@Thankapp 

Would it be safe to assume that when connected to the docking station, there are additional monitor and that the resolutions of those monitors are larger than the laptop screens?

 

Also, would it also be safe to assume, given the larger screen with higher resolutions, which combine to produce more "real estate", the preference would be to run Word on the larger screens?

 

If those are true, then when the screens are removed, the Word screens now are forced to be used in smaller resolution laptop screen and items are lost as a result of the resolution reduction.  I would expect this sort of thing to happen.

 

I have multiple monitors on my desktop and when I move an app from a lower res screen to a higher res one, there are nore options that can be viewed in the client area due to the higher resolution.  When I move it back to the lower resolution screen, the client area shrinks and features vanish from view.

 

 

 

 

 

 

 

 

 



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