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‎07-13-2020 11:36 AM

HP Recommended
Product: new Pavilion laptop
Operating System: Microsoft Windows 10 (64-bit)

I have always connected this laptop to the TV using an HDMI cable successfully for watching video stored on my computer.  However, I am trying to watch streaming video from my laptop the same way, connecting with the same HDMI cable.  However, the computer animates the show but the TV remains with a still image.  Does that mean I can't watch streaming that way or am I connecting something incorrectly?

1 REPLY 1

‎07-15-2020 02:54 PM

HP Recommended

@JerryR2,

 

I reviewed your post and I understand that you are facing issues with the display on the external screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver on the computer and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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