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When streaming from my laptop to TV via HDMI cable I get the screen but it won't animate on the TV

HP Recommended
new Pavilion laptop
Microsoft Windows 10 (64-bit)

I have always connected this laptop to the TV using an HDMI cable successfully for watching video stored on my computer.  However, I am trying to watch streaming video from my laptop the same way, connecting with the same HDMI cable.  However, the computer animates the show but the TV remains with a still image.  Does that mean I can't watch streaming that way or am I connecting something incorrectly?

HP Support Agent
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HP Recommended



I reviewed your post and I understand that you are facing issues with the display on the external screen.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you update the BIOS and the graphics driver on the computer and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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