Where are the "Instructions and a link to download your digital software will be sent to your email"

[TheGunner21]

I bought an Envy laptop laptop on 12.29.2021 directly from HP.  I ordered it with the preinstalled MIcrosoft Office 2021 Home Version.  The unit was delivered in mid January. 

The order specifically stated, "Instructions and a link to download this software will be sent to your email."  I've never received this email, have called several times about it, spent 4 hours on the phone during one of the calls, and nothing is resolved.  I have been told multiple times that I'll receive the email in approx 48 hours.

WTH is so hard about sending this email............all I want to do is get what I paid for (and do a few Excel spreadsheets!)

Has anybody else experienced this and if so, how did you get it resolved?

[Dilip_18]

@TheGunner21

Welcome to the HP Support Community!

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP Store for the email.

Please call our HP Store on 1-866-625-3906 or visit the HP Store link for the email link to download the software.

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