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‎02-01-2020 04:02 PM

HP Recommended
Product: HP ENVY m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

My laptop crashed so hard, it can’t boot up windows. I’m trying to get a clean copy of the installed Windows 10 OS, but I need the product key for the software. I have the BIOS pulled up and it’s not there. Is it on the laptop or box somewhere?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2020 04:27 PM

HP Recommended

Hi:

 

The product key is in the BIOS but you can't read it unless you use special software with Windows installed.

 

Make a bootable USB W10 installation flash drive using the Microsoft Media Creation Tool at the link below.

 

You want the 64 bit file.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the list of the various W10 versions to install, select W10 Home.

 

You should not need to enter a product key.

After the installation has completed, you can install the drivers and available software from your notebook's support page.

View solution in original post

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4 REPLIES 4

‎02-01-2020 04:27 PM

HP Recommended

Hi:

 

The product key is in the BIOS but you can't read it unless you use special software with Windows installed.

 

Make a bootable USB W10 installation flash drive using the Microsoft Media Creation Tool at the link below.

 

You want the 64 bit file.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the list of the various W10 versions to install, select W10 Home.

 

You should not need to enter a product key.

After the installation has completed, you can install the drivers and available software from your notebook's support page.

Was this reply helpful? Yes No

‎02-01-2020 04:28 PM

HP Recommended

@Meddler09 

 

Your Windows 10 product key is in BIOS of your machine. Please use the following tool to find out

 

      https://www.magicaljellybean.com/keyfinder/

 

Regards.

BH
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‎02-02-2020 07:18 AM

HP Recommended

This ended up working perfectly. Thank you very much!

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‎02-02-2020 07:30 AM

HP Recommended

You're very welcome.

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