08-05-2016 06:03 AM
My Hp envy 15 notebook PC not charging when plugged in. It immediately shut down when AC adapter is plugged out.The battery icon shows that "plugged in. not charging" when AC charger plugged in. Please tell me all the reasons why this happens so?
08-06-2016 12:10 PM - edited 08-06-2016 12:11 PM
Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!
I read your post about the battery issue, and wanted to assist you! I understand that the notebook does not seem to be charging.
The issue seems to be related to the battery. It is possible that the battery may be defective. If you remove the battery, will the notebook run on the AC Adapter alone? Try reviewing the following document, and let me know the results:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!