12-16-2016 01:57 AM
I have pavilion g4 -1028tu notebook pc.The problem is that the wifi keeps on disconnecting on its own.I have tried everything but nothig worked.
Please, help me with this problem.
12-16-2016 01:29 PM
Thank you for visiting the HP Forums! :) Good Day! :) Hope you are doing well. :) I reviewed the post about the frequent wifi disconnects. It will be a genuine pleasure to assist you here. :)
You are a valued HP customer and we appreciate you greatly for doing business with HP. :) I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. :) Stupendous diagnosis and troubleshooting were done before posting your query. :) Kudos to you on that score. :)
First off, we need to isolate the issue to being hardware or software related.
I would also require more information regarding this to assist you better.
- When did this occur?
- Did this happen after an app or windows update?
Please perform a hard reset first. Link: http://support.hp.com/us-en/document/c01684768
Then visit these links one at a time to try and resolve the issue. If any link resolves it for you, please ignore the other links.
Link 1 Wireless Network Connection Fails When Notebook is Switched to Battery Power: http://support.hp.com/us-en/product/HP-Pavilion-g4-Notebook-PC-series/5046252/model/5077112/document...
Link 2: HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7): http://support.hp.com/us-en/product/HP-Pavilion-g4-Notebook-PC-series/5046252/model/5077112/document...
Link 3: Common fixes for wireless connectivity issues: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...
You could also update the bios, chipset and network drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g4-Notebook-PC-series/5046252/model/5077...
As a last resort if nothing works you could perform a system recovery to factory settings after backing up all your data or buy a cost effective WIFI USB dongle and connect it to one of the USB ports. Then connect to the internet with it.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you. :)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
Happy holidays to you and your family. :)
I am an HP Employee