Will never buy or recommend any HP product to anyone ever.

[holypete]

I am currently looking for a laptop to replace the Pavilion I purchased 3 years ago. The questions I will ask will be, will this computer last longer than 3 years and is there a repair facility that will repair this computer if something goes wrong with it?

[WAWood]

@holypete 

If as you state in your thread title -- you are never going to buy an HP, then what is the point of asking these questions?

No one can accurately predict the working life of any device, period!  I have a ten year old HP laptop that I have used literally every day for that time, and apart from replacing the HDD with an SDD and adding more memory, it has not failed me once or shown any issues at all.  It came out with Win7 all those years ago and is NOW running Win10, the latest product build, with no issues whatsoever.

As to repair, the standard HP warranty is for 12 months.  If you want longer, there are CarePacks that offer various different add-ons, like accidental damage coverage, that can be had for an additional charge.

[holypete]

Thank you for your response. I have learned in my experience in customer service how important it is to simply listen to the customer. Sometimes it is all the customer wants. Best wishes and good health to you and yours.

Pete