Windows 11 HP Envy 14 Fingerprint sensor not being detected and not showing up on Device Manager

[lyxxy]

I have encountered a problem whereby Windows 11 Windows Hello is not detecting the fingerprint scanner on my HP Envy 14 though it was working fine before. I have tried searching online for a solution but none seems to be working.

In particular, I have looked at my Device Manager app and found that one of the I2C-HID is showing that there is a problem as shown below in the screenshot (with the yellow triangle with a !). I clicked on Properties for that item and it is showing that the request for HID Descriptor failed. Could my fingerprint scanner be linked to this issue? I have looked through all the devices in the Device Manager and could not specifically find one that states explicitly 'Fingerprint scanner' or something similar so I am assuming that HID is referring to the fingerprint scanner.

I have also looked at Windows Update and clicked on Advance Options to see if there are any hidden updates to drivers that need to be done but even after updating those, the system still does not detect the fingerprint sensor.  Is there anything else that can be done?

[Fabio_L32]

Hello @lyxxy , how are you ?

I located this driver which is for Windows 11, but for version 22H2.

https://support.hp.com/br-pt/drivers/swdetails/hp-envy-laptop-pc-14-eb0000/model/38460826/swItemId/o...

I hope it helps with the conclusion.

If not, you will have to wait for future updates on the HP website

I´m Waiting

[lyxxy]

Hi Fabio_L32, I installed that driver but the laptop still does not recognise the fingerprint detector even after I tried restarting it.