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Message 1 of 2
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Solved!

Windows Media Player keeps freezing and screen turns foggy white

HP Recommended
HP-15 Notebook PC
Microsoft Windows 7 (64-bit)

My Windows Media Player keeps freezing and screen turns foggy white and I have to hard kill my HP 15 Windows 7laptop. This is the error report I get. Can someone help me please. 

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmpnetwk.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmpnetwk.exe
Application Version: 12.0.7601.17514
Application Timestamp: 4ce7ae7f
Fault Module Name: amdocl64.dll
Fault Module Version: 10.0.1411.4
Fault Module Timestamp: 531fc5d8
Exception Code: c0000005
Exception Offset: 0000000000234e41
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3455
Additional Information 2: 34557cc1adfa21321a2ce40ae028741e
Additional Information 3: 4d31
Additional Information 4: 4d31363404b4fc32f590a369832b3938

Extra information about the problem
Bucket ID: 35654871

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hello,

 

Windows media player is not developed by HP, you would need to contact Microsoft regarding this.

 

Personally, I would recommend using another media player such as VLC.

 

Cheers

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