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Hexy
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Message 1 of 2
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Windows Reinstall, no access to Office

HP Recommended
HP OMEN 15-ax208nl
Microsoft Windows 10 (64-bit)

I have recently switched out the ssd for a larger capacity one, and thus reinstalled windows. I had expected microsoft office to be reinstalled automatically, given the machine came with office already onboard and that I used the very same machine to create a bootable usb drive. However, upon booting the fresh windows install, I no longer have access to Office, and none of my accounts is recognised as having a subscription. I also do not have a product key as, as I have said, it came preinstalled on the machine. So now I'm stuck with the online apps instead.

How can I resolve this isssue?

1 REPLY 1
banhien
Level 19
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Message 2 of 2
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HP Recommended

@Hexy wrote:

... I had expected microsoft office to be reinstalled automatically,...


@Hexy 

 

Its specs

        https://support.hp.com/hr-en/document/c05391172

 

Firstly MS Office did not come with your machine.  Even Even MS Office came with computer it won't be automatically installed. You have to re-install yourself.

 

Now, the best option is to contact Microsoft and ask them for help. They are very helpful.

 

Regards.

 

 

 

 

BH
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