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‎10-10-2022 01:30 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 15t-dq200 CTO
Operating System: Microsoft Windows 11

Hi -

 

The other day I allowed a Windows update to occur in Windows 11 on my PC and now it will not boot up. I have not had a successful boot since I did the update, I upgraded to Windows 11 over a year ago and until now had no problems. I have tried booting to recovery mode to no avail. Any advice appreciated.

 

Category:
1 REPLY 1

‎10-10-2022 04:39 PM

HP Recommended

Hello @Rob_L1 

Sorry to hear that you are having problems ... I would like to help you.

 

Did you run Windows 11 22H2 Update before ?

 

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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