11-07-2016 01:17 PM
I recently received a HP Stream Notebook - 13-c055na (ENERGY STAR) from a freind and they told me that battery did not work and needed replacing.
I began using the computer and everytime it started the computer came up saying: Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low.
So i got a new battery and its doing the exact same thing and will just shut off whenever the ac adapter is not plugged in.
I have changed the power plan settings and this made no difference.
11-07-2016 04:34 PM
I suspect the mainboard might be defective if it is not recognizing either battery. You might try updating the BIOS firmware to the latest version if you have not already.