lewisb123 Honor Student
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Won't run on battery at all and says plugged in not charging

HP Stream Notebook - 13-c055na
Microsoft Windows 10 (64-bit)

I recently received a HP Stream Notebook - 13-c055na (ENERGY STAR) from a freind and they told me that battery did not work and needed replacing.

 

I began using the computer and everytime it started the computer came up saying: Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low.

 

So i got a new battery and its doing the exact same thing and will just shut off whenever the ac adapter is not plugged in.

 

I have changed the power plan settings and this made no difference.

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Professor
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Won't run on battery at all and says plugged in not charging

Press Esc at power up and then F2 to run the diagnostics menu and there should be a component test for the battery that you can run.

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lewisb123 Honor Student
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Won't run on battery at all and says plugged in not charging

I have tried this when i run thebattery test it simply says its not installed

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lewisb123 Honor Student
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Won't run on battery at all and says plugged in not charging

I have tried this when i run thebattery test it simply says its not installed
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Professor
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Won't run on battery at all and says plugged in not charging

I suspect the mainboard might be defective if it is not recognizing either battery.  You might try updating the BIOS firmware to the latest version if you have not already.

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