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Honor Student
Posts: 3
Member Since: ‎11-07-2016
Message 1 of 5 (226 Views)

Won't run on battery at all and says plugged in not charging

Product Name: HP Stream Notebook - 13-c055na
Operating System: Microsoft Windows 10 (64-bit)

I recently received a HP Stream Notebook - 13-c055na (ENERGY STAR) from a freind and they told me that battery did not work and needed replacing.

 

I began using the computer and everytime it started the computer came up saying: Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low.

 

So i got a new battery and its doing the exact same thing and will just shut off whenever the ac adapter is not plugged in.

 

I have changed the power plan settings and this made no difference.

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Professor
Posts: 1,531
Member Since: ‎12-07-2014
Message 2 of 5 (209 Views)

Re: Won't run on battery at all and says plugged in not charging

Press Esc at power up and then F2 to run the diagnostics menu and there should be a component test for the battery that you can run.

Honor Student
Posts: 3
Member Since: ‎11-07-2016
Message 3 of 5 (198 Views)

Re: Won't run on battery at all and says plugged in not charging

I have tried this when i run thebattery test it simply says its not installed

Honor Student
Posts: 3
Member Since: ‎11-07-2016
Message 4 of 5 (186 Views)

Re: Won't run on battery at all and says plugged in not charging

I have tried this when i run thebattery test it simply says its not installed
Professor
Posts: 1,531
Member Since: ‎12-07-2014
Message 5 of 5 (181 Views)

Re: Won't run on battery at all and says plugged in not charging

I suspect the mainboard might be defective if it is not recognizing either battery.  You might try updating the BIOS firmware to the latest version if you have not already.

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