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Hb1or
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X27 240 hertz problem

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X 27
Microsoft Windows 10 (64-bit)

I bought the x27 240 hertz monitor, 4 months ago and I still haven't managed to turn on the 240 hz mode (bruh). Can someone help me as I still can't find anything on the internet? 😕

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The_Fossette
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@Hb1or

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the make and model of the computer to which the monitor is connected?
  • Have you checked the monitor on a different computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Hb1or
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1. The monitor is connected to a HP OMEN 15. It's connected via HDMI cable. 

2. No, I haven't checked on another system because I don't have one and I don't want to send it to a local service for testing.

3. I did try troubleshooting it. I downloaded the latest drivers and I did factory reset it before. 

 

I don't know what to do at this point 🙁

@The_Fossette

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The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,925 2,547
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@Hb1or

 

I recommend you update the BIOS and the graphics driver on the computer from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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