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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (106 Views)

amd driver

Product Name: Y0B23EA#ABV
Operating System: Microsoft Windows 10 (64-bit)

i tried to update my graphic card driver AMD R7 M440 and it became in the setting amd m340 
and became slow.... can yiu help me?!!

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HP Support Agent
Posts: 11,984
Member Since: ‎01-29-2014
Message 2 of 2 (72 Views)

Re: amd driver

Hi! @jozeph12, Thanks for stopping by the HP Support Forums!

 

I understand when you try to update the graphics driver on your PC, it is installing incorrect drivers.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

As you mentioned when you try to update the graphics driver on your PC, it is installing incorrect drivers.

 

Try the steps recommended below.

 

Right-click the Start menu (or use Win + X) and select Run. Type services.msc into the box and press Enter.


1. Find AMD Display Driver Service on the list.

2. Right-click to select Properties.

3. Click Start under the Service status.

4. Then select Automatic on the Startup type list.

5. Click the Log On tab.

6. Choose the Local System account.

7. Click the Recovery tab.

8. Select the Restart the Service on the First Failure list.

9. Do the same for the next two lists.

10. Click OK.

 

In the search box type msconfig.

 
Go to Services tab and disable App Readiness. (Check hide Microsoft services)

 

Also, uninstall the graphics driver from device manager and install the drivers from recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If the issue still persists uninstall the graphics driver from device manager and install the drivers directly from AMD website.

 

Download the AMD driver auto-detect utility using this link.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

Have a wonderful day ahead! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

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