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alejandra87
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Message 1 of 2
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hello,i have hp lap top old.i think i got it in 2015.i dnt use it. i cant downlaod apps. it just says pending. and when i go back to the app store it says i own the app already. help???!!! i dnt konw anything about computers.:(

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HP Support Agent
HP Support Agent
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Message 2 of 2
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app download

@alejandra87,

 

Welcome to the HP Support Community!

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you logged in to a local account or a Microsoft account?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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