-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Software and How To Questions
- battery problem
Create an account on the HP Community to personalize your profile and ask a question
11-28-2016 10:32 AM
hello,I am having problem about battery bu I didn't find it in the question board. it showing me that "plugged in, not charging".I download hp support assistant and ran battery checker but it showed me that it is "ok". So therefore I decided to search solution to this problem on internet, I have done all steps but nothing. I am so exhousted becouse of this so you ar my last hope and please help me.By the way the LEDlight beside of the connector of the AC adapter is flashing white.
Solved! Go to Solution.
Accepted Solutions
11-29-2016 01:21 PM - edited 11-29-2016 01:23 PM
Welcome to HP Support Forums. 🙂 I came across your post and understand that you have an HP Stream Notebook - 14-z000nr. I read that the battery does not charge and you get a message saying "plugged in, not charging." Also, the AC adapter light on the notebook is flashing white. I'd like to help you with this case. I appreciate the steps you have performed and have certainly done a good job.
I suggest you to manually calibrate the battery by following the steps under "Manually Calibrating the battery in Windows 8" .Once the battery calibration is successful, please run a battery test from the ";F2 System Diagnostics screen." If the battery test passes then I suggest a BIOS update to be performed on the laptop. The BIOS update is available via this link: http://hp.care/2gGhRKo.
Let me know what happens. Keep me posted. Cheers!
11-29-2016 01:21 PM - edited 11-29-2016 01:23 PM
Welcome to HP Support Forums. 🙂 I came across your post and understand that you have an HP Stream Notebook - 14-z000nr. I read that the battery does not charge and you get a message saying "plugged in, not charging." Also, the AC adapter light on the notebook is flashing white. I'd like to help you with this case. I appreciate the steps you have performed and have certainly done a good job.
I suggest you to manually calibrate the battery by following the steps under "Manually Calibrating the battery in Windows 8" .Once the battery calibration is successful, please run a battery test from the ";F2 System Diagnostics screen." If the battery test passes then I suggest a BIOS update to be performed on the laptop. The BIOS update is available via this link: http://hp.care/2gGhRKo.
Let me know what happens. Keep me posted. Cheers!
11-30-2016 07:05 AM
@ beqaia
You're welcome. 🙂 If the battery test is missing from the F2 menu then I suggest you to download and install the latest version of HP PC Hardware Diagnostics from this link: http://hp.care/2bTM5IO (download v. 6.2.1.0).
Please restart the laptop after installing the update. Then try to go to F2 menu and check if battery test is present. BIOS can be updated from this link: http://hp.care/2gGhRKo
Good luck! 🙂
Didn't find what you were looking for? Ask the community