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HP Recommended
HP ProBook 645 G4 Notebook PC IDS Base Model

i cant use the biometric windows hello log in because the biometric device  is not listed in device manger even if i have setup the driver

Screenshot 2023-01-28 164224.png

3 REPLIES 3
HP Recommended

@OsamaWaheed 

 

Welcome to the HP Community Forum.

 

Correction - Adjust content for fingerprint reader

 

The service manual lists the fingerprint reader as an optional feature.

 

  • Check your purchase records for the feature having been included.
  • Try using  PartSurfer and your Serial number.

 

If the system does not detect the hardware, that component will not be listed in the Device Manager.

 

Maintenance and Service Guide

Item 3 - Page 12

 

The cover insert looks similar to the fingerprint reader sensor.

 

What if?

Fingerprint sensors rarely fail -- like other components, they might do so.

Repair / Replacement / Installation

The Service Manual includes part numbers and the replacement / installation procedure.

Page 71

 

References / Resources

 

PartSurfer might be able to tell you exactly which parts came with your computer.

 

  • For the most precise results, use your Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) in the Community

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ProBook 645 G4 Notebook PC 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I'm looking for using the fingerprint biometric not the facial recognition.

HP Recommended

@OsamaWaheed 

 

Edited my first post to reference the fingerprint reader sensor.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.