biometric driver

[OsamaWaheed]

i cant use the biometric windows hello log in because the biometric device  is not listed in device manger even if i have setup the driver

[Dragon-Fur]

@OsamaWaheed 

Welcome to the HP Community Forum.

Correction - Adjust content for fingerprint reader

The service manual lists the fingerprint reader as an optional feature.

• Check your purchase records for the feature having been included.
• Try using  PartSurfer and your Serial number.

If the system does not detect the hardware, that component will not be listed in the Device Manager.

Maintenance and Service Guide

Item 3 - Page 12

The cover insert looks similar to the fingerprint reader sensor.

What if?

Fingerprint sensors rarely fail -- like other components, they might do so.

Repair / Replacement / Installation

The Service Manual includes part numbers and the replacement / installation procedure.

Page 71

References / Resources

PartSurfer might be able to tell you exactly which parts came with your computer.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ProBook 645 G4 Notebook PC 

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[OsamaWaheed]

I'm looking for using the fingerprint biometric not the facial recognition.

[Dragon-Fur]

@OsamaWaheed 

Edited my first post to reference the fingerprint reader sensor.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.