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Member Since: ‎03-08-2010
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blu ray drive that wont read blu ray disc at all, it says drive is empty

I have an HP Pavilion dv5-1003nr with blu ray and newest quickplay updates, but it will not recognize blu ray disc at all. i've never used the blu ray before but have read everything about updating computer and player and have done both but it still doesnt recognize that there is even a disc in the drive. it plays dvd just fine but as soon as a blu ray disc is put in it says there is no disc. it doesnt even show up when i go into "my computer" to look for it. i even tried to a complete restore to factory settings thinking i deleted something, then updated everything all over again, and nothing works. any ideas would be a great help.

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