can't find the product key

[Tanzeel3]

Hello there,

I am having issue with my Microsoft account after upgrading my laptop

Initially my laptop configuration was 8 gb ddr4 ram with 256 ssd and 1tb sata hdd. upgraded to 16gb ram 1tb Nvme ssd 1tb sata hdd.

After this hardware change i am unbale to activate my Microsoft office ai too contacted Microsoft office and they said that the product key which was initially used for the activation of the office will be se again to activate again as they couldn't find the office attracted to the device as they mention the manufacture must have not follow the proper process of linking the license.

I just wanted that my office gets activated again as when I contacted the Microsoft office team they gone through my pc and said the problem can be solved by the hp as the manufacture which provided me the laptop hasn't linked the office properly 

And when i bought the laptop the laptop they didn't provide me with any product key for future reference and made my laptop upgrade from the same place from where i bought my laptop.

please help me out with this problem. 

[Hawks_Eye]

Hi @Tanzeel3 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye