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Davidro83
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Message 1 of 2
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comprar un portátil hp en línea y pagar por la instalación de microsoft 365, pero no está instalado?

HP Recommended
Hp 15 PC portátil pc

buy a hp laptop online, and pay for the installation of microsoft 365 personal, but when I receive the equipment, it is not installed, and it asks me to install it, I must pay, how do I get the installation code?

I paid for it to come installed, but now when I want to install it tells me that I must pay. what I do?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Davidro83

 

I reviewed your post and I understand you do not have Microsoft office preinstalled on the computer and you have paid for the office suite.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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