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‎11-10-2020 03:18 PM

HP Recommended
Product: 15-ac112na
Operating System: Microsoft Windows 10 (64-bit)

Hello all I am new to this community support and in desperate need of help. The hard drive on my laptop (Model 15-ac112na) is completely dead and none responsive. I have fitted a new hard drive, but having looked at the list of drivers on HP's web page I have no idea which of the drivers I should be downloading for my new hard drive (1TB seagate). I would greatly appreciate any help you can give. Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2020 03:22 PM

HP Recommended

Hi:

 

Under the chipset and graphics section, where you see the same driver description, you want the ones for the Braswell chipset.

 

I also recommend you use the HP support assistant, which may automatically install most of the drivers for you.

 

You can download the HP support assistant from the link below.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

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3 REPLIES 3

‎11-10-2020 03:22 PM

HP Recommended

Hi:

 

Under the chipset and graphics section, where you see the same driver description, you want the ones for the Braswell chipset.

 

I also recommend you use the HP support assistant, which may automatically install most of the drivers for you.

 

You can download the HP support assistant from the link below.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

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‎11-11-2020 06:27 AM

HP Recommended

Hi Paul thank you for your help, much appreciated 👍🏻

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‎11-11-2020 06:30 AM

HP Recommended

You're very welcome.

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