email access

[Sherry114]

I'm trying to get into my Rogers yahoo email site, but cannot access this through my laptop.  I have always been able to do this.  Once I plug in my email address, it usually goes to the next screen where I would enter my password, but I cannot get to this screen.  It just gives me an access denied message.  No matter what I have tried, I can't get into my email on this laptop

[Max3Aj]

Hi @Sherry114, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you're receiving an "Access Denied" message when trying to log into your Rogers Yahoo email on your HP Pavilion - 15-cs3003ca, here are some troubleshooting steps you can try:

Clear Browser Cache and Cookies

• Open your browser (Chrome, Edge, Firefox, etc.).
• Go to Settings > Privacy & Security > Clear browsing data.
• Select Cookies and other site data and Cached images and files.
• Click Clear data, then restart your browser and try again.

Try a Different Browser

• If you're using Chrome, try Microsoft Edge or Firefox.
• If it works on another browser, your primary browser may have a setting or extension blocking access.

Check for Network Issues

• Try using mobile data (hotspot) instead of Wi-Fi to see if your network is blocking access.
• Restart your Wi-Fi router and try again.

Disable VPN or Proxy

• If you're using a VPN or Proxy, it might be blocking access.
• Disable it and try logging in again.

Reset TCP/IP and Flush DNS

• Open Command Prompt as Administrator.
• Run the following commands one by one:
  ipconfig /flushdns
  ipconfig /release
  ipconfig /renew
  netsh winsock reset
• Restart your laptop and try again.

Check for Security Software or Firewall Blocking Access

• Disable any third-party antivirus/firewall temporarily.
• Try logging in again.
• If it works, adjust the firewall settings to allow access.

Use Private/Incognito Mode

• Open Incognito Mode in your browser (Ctrl + Shift + N in Chrome/Edge).
• Try logging in again.

Check for Browser Extensions

• Disable all browser extensions, then try again.
• Some extensions (like ad blockers or privacy-focused ones) can interfere.

Try Logging in from Another Device

• Use a different laptop, phone, or tablet to access https://rogers.yahoo.com.
• If it works on another device but not your laptop, it's likely a browser or network issue.

Contact Rogers Support

• If none of these steps work, the issue may be on Rogers' end.
• Contact Rogers Yahoo Email Support to check for any account restrictions or login issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support