f2 and f3 brightness keys not working

[Hollisbred]

I seen all the past replies on fixing this problem. One even said HP enables the keys f1-f12 eventually. Even so, I brought this notebook just last Christmas '15.  Here's the rub,  Microsoft installed some updates recently, since then the f2 & f3 for bbrightness are the only f-keys enabled. Not all users are young, these keys are a must for seniors who are on computers and eyes aren't what they use to be. I even downloaded the driver again for this and still not workng. Should I take it back to store? Still under warrenty.

[Tardis40 · Accepted solution]

Hi @Hollisbred,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with blightness keys . I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me and I will do all I can to help. 

[Hollisbred]

Hi Tardis40, Sorry it's taken this long to respond but didn't know they moved this post to here. Yes, I have that info for you; but not confortable giving that out. I had my os taken over by Techs and Trojaned, wasn't a good experience.  But it's just a simple Notebook 64-Bit with Windows 10, 4GB mem.  Thank You..