fingerprint reafer not wroking

[janfictorie]

Hello , my fingerprint reader is notworking. I did a clean install from the HP cloud thing. I cans et up the finger print reader. It lets me scan it, but then i cannot use it to log in. I got the following error message, when i try to install the driver again. Anyone knows what to do?

[Echo_Lake]

@janfictorie

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

For Windows 10, Windows Hello replaced SimplePass. HP recommends Windows Hello as the access manager software for the fingerprint reader feature. See Setting up Windows Hello in Managing User Accounts and Logins (Windows 10).

The access manager software is designed to work on specific models and operating systems. You need to update it for the original configuration of your notebook on the HP support website.

To update your fingerprint reader's access manager software:

1. Open a web browser and go to hp.com, select Support & Drivers, and then enter your product number.

2. Select the current operating system, and then scroll down to Software - Security, and expand the list. The fingerprint access manager software is listed. Note the version number and date.

3. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.

After updating the access manager, see the access manager online help for information to set it up.

Hope this helps! Keep me posted for further assistance.
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