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ali_amd28
Level 2
16 11 0 1
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forgotten my password Bios for my HP laptop

HP Recommended
Elitebook 820 G2
Microsoft Windows 8.1 (64-bit)

I have forgotten my password Bios for my HP Notebook, can HP help me reset it?

already unplug CMOS, passwords are still there

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REO51ST
Level 16
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HP Recommended

Welcome to the HP Support Community @ali_amd28

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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ali_amd28
Author
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16 11 0 1
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i would contact HP to solve my case,

thank you very much

REO51ST
Level 16
25,082 24,632 3,567 8,026
Message 4 of 4
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HP Recommended

Your very welcome @ali_amd28

 

REO

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