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savi96
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Message 1 of 2
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freez

HP Recommended
15-af033nl
Microsoft Windows 10 (64-bit)

hi, i have a hp notebook and the laptop freed always for 1/2 seconds.

th laptop have 2 years old.

if i change hdd to ssd the problem solved? 

or i try change too ram 4gb in to 8gb?

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@savi96 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

Upgrading the RAM will do nothing for this issue as it is not a lack of system memory problem.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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