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dp98
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how to factory reset

hp notebook stream PC11
Microsoft Windows 8.1 (32-bit)

Im trying to reset my computer so my son can have it.  I have pushed F11 and tapped F11 to no avail.  Not sure how to get passwords off so he can just have computer like brand new.  Please help.  Thanks.

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Message 2 of 2
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how to factory reset

Hello dp98,

 

You wish to restore the PC back to factory conditions, but cannot access F11.

 

Are you rapidly tapping the F11 key immediately after hitting the power button to start the computer?

You have to tap it for several seconds until the menu appears.

 

If that does not work...

Turn on the computer and immediately begin tapping the ESC key.

This will display the Startup Menu, then you can access F11.

 

Let me know if you still have trouble.

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