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‎12-10-2020 01:47 PM

HP Recommended
Product: HP Notebook - 15t-ay100 CTO
Operating System: Microsoft Windows 10 (64-bit)

how to fix Failure ID: Q4GASM-94GA72-XD7URG-60XU03 for Product ID: W0U07AV

3 REPLIES 3

‎12-10-2020 01:51 PM

HP Recommended

@Eldad-Santos 

 

For HDD.

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

               https://support.hp.com/au-en/document/c06162205

 

For Battery:

 

         ditto, please replace battery.

 

Regards.

BH
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‎12-10-2020 01:59 PM

HP Recommended

how can i recover my data then??

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‎12-10-2020 02:09 PM

HP Recommended
@Eldad-Santos wrote:

how can i recover my data then??

@Eldad-Santos 

 

After getting your machine back, given mot much damages for your HDD, you can mount HDD as external HDD and get data back from there or you can use other computer to get data back.

 

You can use

 

           https://www.amazon.com.au/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84

  or     https://www.mwave.com.au/hdds/external-hdd-enclosures

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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