Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 1 of 4 (348 Views)

how to remove ads by buzzsurfing 2141ee

Hi,

 

Im not sure how it got downloaded but the ads by buzzsurfing is causing me trouble. Its not there on my laptop nor in my browser's extensions. Help please!

Reply
0 Kudos
Associate Dean
Posts: 5,536
Member Since: ‎05-06-2013
Message 2 of 4 (334 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

Thank you for posting in the HP Support forum.

 

 

Could you please post your HP computer model and the operating system you use ?

Do you have antivirus software installed, is it up to date ? Have you run a scan with it ?

 

 

Please, read this guide with instructions:

http://malwaretips.com/blogs/malware-removal-guide-for-windows/

 

 

Perform all these steps -> steps 1, 3, 4 , 5 , 6 , 7 , 8A

Download, run and scan with the programs mentioned there. Usually, this fixes most of the issues.

 

If you have performed the instructions and you still face problems, just reply back and I will provide you with further instructions how to proceed.

 

I am looking forward to your update on this.

 

 

 

 

* If my comment helped you, use the button below to accept this post as a solution

* if you want to say thanks, please, click below on the White Thumb Up+ button for (+1) kudo.

Smiley WinkDon't leave the forum - provide your reply, update about your issue and feedback.


Best wishes, IT_WinSec ----------------
I do not work for HP Inc. I express personal opinion only.
I work as consumer support technician, cyber security engineer and endpoint devices technical support team lead
Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 3 of 4 (315 Views)

Re: how to remove ads by buzzsurfing 2141ee

I have done all of the above but the problem is still there.

Associate Dean
Posts: 5,536
Member Since: ‎05-06-2013
Message 4 of 4 (304 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

I have sent you a private message - please, check it and reply there (the label up there near your nick name and Log Out button).

* If my comment helped you, use the button below to accept this post as a solution

* if you want to say thanks, please, click below on the White Thumb Up+ button for (+1) kudo.

Smiley WinkDon't leave the forum - provide your reply, update about your issue and feedback.


Best wishes, IT_WinSec ----------------
I do not work for HP Inc. I express personal opinion only.
I work as consumer support technician, cyber security engineer and endpoint devices technical support team lead
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation