03-11-2017 08:15 AM
its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me
03-11-2017 01:18 PM
Thank you for posting in the HP Support forum. Welcome onboard! :)
I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now.
Follow the appropriate steps that fit your case to attempt to fix the issue:
If you did try everything in the articles but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps. Let me know if something is not clear.
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