hawkns Student
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hp 620 troubleshooting

Hp 620
Microsoft Windows 7 (32-bit)
its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me
Dean Dean
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hp 620 troubleshooting

Hello @hawkns,


Thank you for posting in the HP Support forum. Welcome onboard!  :)



I am sorry for the issues you experience with your HP computer.



Please, review these 2 HP official articles about such issues you experience now.

Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/bg-en/document/c03518165

or >> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc



If you did try everything in the articles but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:


>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



Hope this helps. Let me know if something is not clear.

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I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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