12-02-2017 11:50 PM
i have HP mini 110, the problem is during the start-up, everytime i will turn ON the computer...its always frezzing , only hp logo on the screen..and the keyboard and mouse are not responding.......what should i do with this?
12-03-2017 01:53 AM
Welcome to the HP Support forum. Thank you for posting.
This is happening because Windows cannot start/boot .It may be caused due to simple Windows hung, hardware problem (e.g. your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc....
1. Try hard restart/hard reset.
Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.
Remove and unplug any external periferals and accessories.
Press once the power-on button to turn on the PC and wait if it will start now. Wait...
If it still fails to load properly, go ahead with the next steps
2. Perform some basic hardware checks to rule out hardware problem
- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
- Power the computer back on.
As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu
- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.
This will check major hardware componets for issue (do it just in case) .
If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).
Let me know the test results. If the tests pass without issues, continue. If not, please, let me know
3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F8 for System Recovery options.
Windows Advanced boot menu may open. Use the keyboard options and navigate up to
"Repair Your Computer"
Go to Repair this computer option and try to perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:
Hope this helps. Let me know how it goes. Provide your feedback/reply.
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