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hp wide vision hd camera

HP Recommended
hp pavilion 5CD728BNBM
Microsoft Windows 10 (64-bit)


my hd wide vision camera on hp pavilion HP Pav Power Laptop 15-cb002ne ALL2CJ22EA is working, but it is not working for example on fb messenger, in zoom or webcamtoy or any other web calls...


can someone help me plz 🙂

HP Support Agent
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@salomea, Welcome to the HP Support Community!



As I understand the webcam is zoomed in all the way,

No worries, as I'll be glad to help you


The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:


(by the end of this document, all the issues should be resolved)



Hope this helps! Keep me posted. 


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