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‎09-04-2020 10:07 AM - edited ‎09-04-2020 10:09 AM

HP Recommended
Product: pavilion dk0068wm
Operating System: Microsoft Windows 10 (64-bit)

Hello, i have bought hp laptop HP PAVILION gaming laptop hp 15-dk0068wm 4 months ago. but now i have problem that i have lost my genuinewindows 10. please help me. accidentally i have format my laptop hardisk. now i am in depration   please help me.

i am very confused please help me. 

please help me i want my genuine window back please please.

1 REPLY 1

‎09-04-2020 11:20 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to use the Cloud recovery tool on a working Windows PC with W7 64 bit or newer to create a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can see if your notebook is supported by the cloud recovery tool at the link below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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