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boltkat
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Message 1 of 2
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i uninstalled my webcam driver accidently and after it i cleared the system cache

HP Recommended
pavillion dv6 entertainment pc
Microsoft Windows 10 (64-bit)

I uninstalled my webcam driver accidentally and after it i cleared the system cache.
And further i am unable to reinstall or open my webcam. It says the camera is unplugged .There is no  driver in my device manger.And even i don't know how to reinstall it.I tried different driver installer software i dint get my help.
Even after it i restated my PC the problem continues.
product: pavilion dv6
S/n: [Personal Information Removed]
P/n: VB620PA#ACJ
model#: dv6-1152TX

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@boltkat  Welcome to HP Community!

 

I understand that you are facing issues with webcams.

 

Please try the below steps and check.

 

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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