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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Microsoft Windows 11

hp fix this 

1 REPLY 1
HP Recommended

Hi @elay17 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining your situation—upgrading to Windows 11 24H2 on your HP Pavilion x360 14-dy0000 (23S36AV) can definitely cause driver hiccups.

 

But don’t worry, there are still ways to get your system running smoothly.

🛠️ What You Can Do Right Now

1. Use Windows Update for Generic Drivers

  • Go to Settings > Windows Update > Advanced Options > Optional Updates
  • Look under Driver Updates and install anything related to touchpad, graphics, audio, or chipset

2. Try HP Support Assistant

  • Download HP Support Assistant
  • It can auto-detect your system and install compatible drivers—even if they’re not listed for 24H2

3. Install Drivers from 22H2

Many users have successfully used 22H2 drivers on 24H2 without issues.

4. Use Device Manager to Update Drivers

  • Press Win + X > Device Manager
  • Expand categories like Human Interface Devices, Display Adapters, and Sound
  • Right-click and choose Update driver > Search automatically

 

Let me know which drivers are giving you trouble (touchpad, audio, display, etc.), and I’ll help you track down the most compatible versions. You’re doing the right thing by staying proactive! 💪

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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