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HP Recommended
HP Pavilion 595-p0084
Microsoft Windows 10 (64-bit)

He's a pic of what i'm talking about

 

RIGII_0-1642121131882.png

 

1 REPLY 1
HP Recommended

@RIGII

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

To solve most problems installing updates, use the Windows Update Troubleshooter from Microsoft. If that does not work, reset individual Windows Update services:

  1. Press the Windows + R keys at the same time to open the Run box.

  2. In the Run box, type Services.msc, and then press Enter.

  3. In the Services list, look for the following services:

    • Background Intelligent Transfer Service

    • Cryptographic Services

    • Windows Updates

  4. Right-click each of them, and then select Restart.

Reset Windows Update services to the default settings:

  1. In Windows, search for Command Prompt, right-click it, and then select Run as administrator.

    Opening Command Prompt as administrator

  2. In the Command Prompt window, type the following commands, pressing Enter after each.

    • net stop bits

    • net stop cryptsvc

    • net stop wuauserv

    • net start bits

    • net start cryptsvc

    • net start wuauserv

  3. Press the Windows + R keys at the same time to open the Run box.

  4. Type %temp%, and then click OK. A list of files in the Temp folder displays.

  5. Delete all the files in the Temp folder.

  6. Rename the SoftwareDistribution and catroot2 folders to SoftwareDistribution.old and catroot2.old.

  7. Search for Command Prompt again, right-click it, and then select Run as administrator.

  8. At the prompt, type the following commands, pressing Enter after each.

    • net stop wuauserv

    • ren %windir%\SoftwareDistribution SoftwareDistribution.old

    • ren %windir%\system32\catroot2 catroot2.old

  9. Restart the computer, and then try to install updates.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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